Programme Quality Manager, CRS Lesotho

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary

You will manage and provide oversight of the development and implementation of the Country Program (CP) programming for various projects, including MEAL components, ensuring effective systems and processes are in place that support high-quality programming advancing Catholic Relief Services’ (CRS) work in serving the poor and vulnerable. Your management skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving the impact of its programming. You will also provide support to the CP’s business development processes.

Roles and Key Responsibilities:

  • Provide management, guidance, and technical oversight of new and existing projects within the CP throughout the project cycle to ensure project design, start-up, implementation and close-out are in line with CRS quality principles and standards, donor guidelines, and industry best practices. 
  • Effectively manage talent and supervise key programming staff. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.  
  • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.
  • Work with the Country Representative and Project Leads to ensure high quality reports are submitted on time for internal reviews and to donors.
  • Maintain the CP’s reporting calendar and work with project teams to ensure high quality reports are submitted on time for internal reviews and to donors
  • Provide leadership and support in the area of MEAL for the Lesotho country program in line with Catholic Relief Services (CRS) program quality principles, standards and MEAL Policies and Procedures, donor guidelines, and industry best practice including:
    •  Leading the development of program learning – identify opportunities for learning. 
    • Facilitating the dissemination of promising practices and lessons learned to contribute to the agency knowledge management agenda. 
    • Ensuring integration of innovations and best practices.
  • Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the CP sector portfolio in line with agency, regional, and CP strategic priorities. Serve as the technical lead and technical writer to ensure quality proposals in per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals.
  • Oversee technical assistance and capacity strengthening activities for programming and MEAL staff and partner organizations to enhance program quality and impact.
  • Oversee the identification, assessment and strengthening of partnerships relevant to and the appropriate application of partnership concepts, tools and approaches.
  • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.


  • Master’s Degree in International Development, International Relations or related field. Additional experience may substitute for some education.
  • Minimum of 5 years experience in relevant field-based project management experience required, with preferably at least 2-3 years working in international development 
  • Experience in managing moderately complex projects preferably with an international NGO, including MEAL components
  • Good experience in project grants management, including project design, preferably for grants from multiple public donors, including USAID.
  • Demonstrated ability to write high quality technical proposals.
  • Experience engaging with partner organizations
  • MEAL skills and experience required.
  • Staff management experience and abilities that are conducive to a learning environment.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

Knowledge, Skills and Abilities

  • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
  • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
  • Good presentation and facilitation skills
  • Proactive, resourceful, solutions-oriented and results-oriented

How to Apply

Applications must be sent directly to stating CRS-PQM-LSO in the subject list. Please send only you CV and motivational letter.